I made reservation 4 months prior, for a all natural ocean front suit. when we arrived we got: the room isn't ready for several hours. I finally got pissed off and ask what the hell is going on. They tell me the room isn't vacant, and was down graded. I have yet to see money on my credit card for it. The staff at the front desk we rude. I wasn't happy, and saw others having the same issues at the front desk. We met several nice couples, and they were great. The place itself, food, rooms, A/C, clean towels sucked. The lady named Karen at guest services, or something like that was Great, and very helpful. We will never visit HEDO III again
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