I agree with you that it would be nice if employees were paid properly. And for all I know, the Hedo staff makes a good wage at the resort.
However, this is the hospitality industry. I put myself through college waiting tables and tending bar. I made very good money because my goal was to show the guest a great time. Sometimes that included some personality, and some times just excellent service. I knew I did it right when I received that 20% to 30% gratuity (back in the day that was a chuck of change.) Now if you want to call that groveling for cash, that is your privilege.
It is interesting to find out that tipping is outdated and degrading. I guess that ends the degradation of thousands and thousands of years of innkeepers, restaurants, and bars by the untold millions of people engaged in the hospitality industry throughout the histories of every culture on Earth.
From what I have read, the service at Hedo is great. When you go, please feel comfortable not to tip any further because the gratuity is included in your fee.
But, when you attempt to insult me with bonehead statements backed by absolutely nothing, then try a little harder. I know it may be difficult for you, but I’m sure you can do better than that.
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