My wife and I have been to Hedo twice before and we were very
disappointed by our stay last week. In our room the air conditioner had only
two settings jet engine arctic blast and off...the control panel had
been replaced with a light switch. I would have liked to have called
the front desk to complain but...the phone jack had been ripped out of
the wall. We walked up to the front desk to request a maintenance
person to come to the room.
Why didn't you call from the room?
I told the about the phone.
When the maintenance crew came to the room I was told "It work mon"
by a maintenance man who flicked the light switch on and started the
jet engine hidden in the wall and informed me that the control unit was
broken (not true, it was gone) and that we could open our door to the
beach if we wanted fresh air .
I asked him to open the door to the beach....
and it popped off the track because no one had ever thought to
lubricate it or clean the sand out. I asked if he could help me find a table
fan which he could not.
Back down to the front desk again....
Why didn't you call from the room?
I told them about the phone again
My wife asked for a fan...
and had to threaten the night assistant manager with our immediate
departure to get one.
Fan arrives in room half hour later.
Room floods two days later from leak in room above (watched maid walk
around water on floor during day).
Back down to the front desk again...
Why didn't you call from room?
I told them about the phone again.
During our stay my wife and I (and many other people) saw a rat run
through the dining room (I have worked in urban scrap yards most of my
adult life and know too much about rats..this was not a mongoose). When
I told the woman at the front desk about it she did not even pretend
to be surprised.
The day we were liberated I shared all this information with a
management team member she also did not bat an eye about the running rodent in
the dining room.
She offered us two free nights which I viewed as more of a threat than
a reward for what we were put through.
I would only recommend this resort to my worst enemy
OOPs this should have been posted to h2 forum sorry about that.
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