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Thread: Ugrading room at check-in - group rate or rack rate?

  1. #1
    Registered User nogozitu's Avatar
    Join Date
    Dec 2013
    Location
    Great Britain
    Posts
    58

    Question Ugrading room at check-in - group rate or rack rate?

    We booked a Garden view regular room,
    resort matched the current group rates for the week even though we booked direct.

    I was wondering when someone books with a reduced rate and then wants to upgrade room type at check-in,
    do they charge the difference at 'rack rate' or do they charge it still at 'group rate'?

    thanks

  2. #2
    Registered User mac_r_a's Avatar
    Join Date
    Nov 2009
    Location
    Nova Scotia, Canada
    Posts
    5,550
    I believe if you wait until check in you have to pay for difference in rack rate.

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