I know they are trying to build the community on that site, but for Hedo management to not be monitoring this site (and Trip Advisor) isn't very smart. There is some great advice given out on here by people who have been to Hedo multiple times. Management should not only be using that advice, but should be in here being part of the conversation. They can dispel rumours, provide updates on renovations and changes, and engage with their clients. Saying they've built this new site and people can sign up there to offer suggestions is good, but not client-centred. This community already exists. Utilize it.
By the way, we also dislike music that is played too loudly.
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