The trip started out a little bit rough but ended out to be a great trip. When we tried to check in they told us the room wasn't ready and we had to give them a half hour or so... no big deal just an excuse to grab a drink! The issue came up when we went back and they told us that they had no Jacuzzi room for us. We went round and round and got no where so we gave up when they finally promised to have the room for us the next day. The next day we went down and then they started in with making excuses saying the travel agency did not get us the Jacuzzi room and could we show them the voucher, I was on the way back to the room when I realized they took the voucher the night before so I brought back the itinerary book showing it. I reminded them that they took the voucher and it should be with our paper work which somehow when they went looking for could not find! To shorten this story a bit we ended out getting the room but not for almost 24 hours after we checked in! Now I get that with all the groups in during that time it can get crazy but after hours of dealing with it for hours I walked away with the feeling that they were juggling rooms. It seemed they had overbooked and were playing a shell game trying to sort it out. When we finally got to the room the people next to us had almost the same story! The rest of the trip was hassle free thankfully. We had a great time and met some great people. We had our first beach hut massage and it was amazing not only were the ladies hands like magic the waves crashing was so relaxing. We had only been there once before but this trip there seemed to be many improvements. The food was much better than last time overall, still can be improved in some areas but as a whole it was impressively better. The staff was just as friendly as last time however it seemed that they were a little more pushy about bringing up tips, I am a restaurant guy so I do tip and tip well and I get living off of tips so I get it, it just seems that last time they let their friendliness and helpfulness speak for them. The other thing that really surprised me was how aggressive the sellers of local product were, one guy followed me into the main dining room even though I told him no twice.
Positives are that the place looks great fresh paint, woodwork being replaced new hot tubs going in we actually Got our tub on our second night in the Jacuzzi room. The Jacuzzis are great and lots of fun, lots of room and lots of jets. They also have recovered all of the astro turf pool tables, and the mats in all the cabanas have been replaced. So many good things hard to remember it all!
On a side note we met Rick and Nancy from Tom's Trips and they were great, we weren't part of their group but they could not have been friendlier and more welcoming.
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Originally Posted by CapnMorgan
Hedo 2 6-16-25 2017with The Hedo Rockers ! 
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